iMix G3 to Commander connection issues

[klingharda]

We use an iMix G3 for basketball play by play. We connect to the Commander unit using POTS lines. We generally connect at 14.4 and get as low as 12.0. This doesn't change no matter where we are on the road or at home. The phone lines are always random except the line used at the station. I've tested with the TieLine test line and it connected at 28.8 easy.

We also had the phone lines at the station tested by AT&T and they came back clean as a whistle.

I'm wondering if there is a configuration that can be made on the Commander or the iMix that will help us get a better connection.

Any suggestions? Thanks in advance.

[John]

Kling,
Just to clarify your situation, when you say that you tested with our test codecs, was that from your station Commander or the remote iMix? Also, have tried connecting to our test codec, from your station, with the iMix, using the line normally used by your Commander?

The other thing that that may be relevant is the age of your station Commander. If it has an old POTS module, you may find our new module could improve things for you. Contact our office in Indianapolis, they will be able to advise you on how to identify the module that you have.

[klingharda]

I will try the iMix to the test codec from the station. I didn't think about that. Is there any way to test the Commander unit to Tieline?

Thanks for the suggestions. I'll let you know what I come up with.

[John]

Is there any way to test the Commander unit to Tieline?

If you can dial in to our test codec line, from your station, using the Commander and then the iMix, I will be interested to see if there is any difference in the results. It could help to identify one or the other as the cause of the problem.