Tieline Technology Forums

Main Topics => Remote Broadcast & Portable Newsgathering => Topic started by: danisrael on August 28, 2017, 09:27:01 am

Title: Report-IT low return audio
Post by: danisrael on August 28, 2017, 09:27:01 am
I have 2 users iPhones that can't seem to get Report-IT return audio.  The send to the studio is fine, but they receive little to no audio.  Both say the iPhone audio is turned all the way up...and Bluetooth is off.

Any good troubleshooting ideas?
Title: Re: Report-IT low return audio
Post by: tieline_admin on August 28, 2017, 03:16:47 pm
Hi danisrael,

Can you tell us what product you are connecting to and whether or not you are getting no return audio or just low audio?

Thanks

Title: Re: Report-IT low return audio
Post by: danisrael on August 29, 2017, 11:31:14 am
Low audio.  The return channel is turned on in the USER setup of the TieServer.
Title: Re: Report-IT low return audio
Post by: tieline_admin on August 29, 2017, 02:12:19 pm
Hi  danisrael,

Have you tried turning up the input gain on the codec you are connected to?

Let us know how you go.

Title: Re: Report-IT low return audio
Post by: JohnW on September 14, 2017, 10:40:38 pm
Hi  danisrael,

Have you tried turning up the input gain on the codec you are connected to?

Let us know how you go.


That worked for me!