Connecting to a Telos Zepher with a Tieline commander G3

[whitehousewest]

when trying to connect to a Telos Zepher I get "incompatable line type" message.  But when The Telos calls me it connects just fine.. any ideas on whats going on?

[tieline_admin]

Hello whitehousewest,

I will get our support team to post some possible causes

alternatively if you require a more immediate response please feel free to contact us via our website http://www.tieline.com/Contact-Us

[tieline_admin]

Hello whitehousewest,

If you could provide us with the following information we can try and get to the bottom of the problem you are experiencing:

• Can you please tell me what Tieline product you are using and what firmware version is loaded. You can access this from the Unit details menu. Menu->Unit Details
• Could you also send which Telos Zepher product you have and what version of firmware it has loaded.

Regards,

Brad.

[Support]

Contact your ISDN provider to make sure your ISDN line has a long distance carrier selected.