Author Topic: Connecting to a Telos Zepher with a Tieline commander G3  (Read 802 times)

whitehousewest

  • Default Avatar
  • Posts: 1
  • Reply #0
    September 10, 2009, 06:46:26 am

when trying to connect to a Telos Zepher I get "incompatable line type" message.  But when The Telos calls me it connects just fine.. any ideas on whats going on?

tieline_admin

  • Administrator
  • Posts: 13
  • Reply #1
    September 10, 2009, 08:18:13 am

Hello whitehousewest,

I will get our support team to post some possible causes

alternatively if you require a more immediate response please feel free to contact us via our website http://www.tieline.com/Contact-Us
« Last Edit: September 10, 2009, 08:31:53 am by tieline_admin »

tieline_admin

  • Administrator
  • Posts: 13
  • Reply #2
    September 10, 2009, 04:06:54 pm

Hello whitehousewest,

If you could provide us with the following information we can try and get to the bottom of the problem you are experiencing:

  • Can you please tell me what Tieline product you are using and what firmware version is loaded. You can access this from the Unit details menu. Menu->Unit Details
  • Could you also send which Telos Zepher product you have and what version of firmware it has loaded.

Regards,

Brad.
« Last Edit: September 10, 2009, 04:15:08 pm by tieline_admin »

Support

  • Guest
  • Reply #3
    September 12, 2009, 02:39:38 am

Contact your ISDN provider to make sure your ISDN line has a long distance carrier selected.

 

Join Tieline.com Forum - It's Free

Become a member of the Tieline forum today!

Member Login

Email AddressPassword
Forgot your password?